ENGLISH EXPLORERS – TERMS OF SERVICE & PRIVACY POLICY

ENGLISH EXPLORERS – TERMS OF SERVICE & PRIVACY POLICY

Effective Date: November 05, 2025
Last Updated: December 23, 2025

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TABLE OF CONTENTS

PART A: TERMS OF SERVICE

1. Acceptance of Terms
2. Description of Service
3. Account Registration and Security
4. License Grant and Restrictions
5. No Refund Policy (Digital Products)
6. Account Sharing and Usage Restrictions
7. Course Access and Duration
8. Payment Terms
9. Prohibited Activities
10. Intellectual Property Rights
11. User Content and Conduct
12. Termination of Service
13. Disclaimers and Warranties
14. Limitation of Liability
15. Indemnification
16. Dispute Resolution and Governing Law
17. Changes to Terms
18. Entire Agreement
19. Severability
20. Contact Information

PART B: PRIVACY POLICY

21. Information We Collect
22. How We Use Your Information
23. Cookies and Tracking Technologies
24. Third-Party Services and Embedded Content
25. Data Retention and Storage
26. Your Privacy Rights (GDPR, CCPA, PDPA)
27. International Data Transfers
28. Data Security
29. Children’s Privacy
30. Changes to Privacy Policy

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PART A: TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using the English Explorers website (englishexplorers.cc), mobile applications, or any associated services (collectively, the “Service”), you (“User,” “you,” or “your”) agree to be legally bound by these Terms of Service and Privacy Policy (“Terms,” “Agreement”).

IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES.

These Terms constitute a legally binding agreement between you and English Explorers (“we,” “us,” “our,” or “Company”).

By clicking “I Agree,” creating an account, making a purchase, or accessing any course content, you confirm that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You are at least 13 years of age (or have parental consent if younger)
• You have the legal capacity to enter into this binding agreement

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2. DESCRIPTION OF SERVICE

English Explorers provides an online platform for English language learning, including but not limited to:

• Interactive HTML lessons and educational content
• Quizzes, assessments, and progress tracking
• Video tutorials and multimedia resources
• Downloadable materials and worksheets
• Learning management system access
• Student dashboard and course navigation

Service Availability:
The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied, or statutory. We do not guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service will meet your specific requirements

We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Service at any time
• Change course content, features, or functionality without prior notice
• Limit access to certain features or content
• Impose limits on file sizes or storage space

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3. ACCOUNT REGISTRATION AND SECURITY

Account Creation:
To access certain features of the Service, you must create an account by providing:

• Valid email address
• Secure password
• Name and personal information as required
• Payment information for course purchases

Age Requirements:

• Users must be at least 13 years of age
• Users under 18 must have parental or guardian consent
• Parents/guardians are responsible for minor’s use of the Service

Account Security:
You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

Prohibited Account Activities:

• Creating multiple accounts for the same person
• Impersonating another person or entity
• Using someone else’s account without permission
• Providing false or misleading information
• Selling, transferring, or sharing your account

Account Termination by User:
You may close your account at any time by contacting us. Closing your account does not entitle you to any refund for purchased courses.

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4. LICENSE GRANT AND RESTRICTIONS

What You Purchase:
When you purchase a course, you are purchasing a limited, non-exclusive, non-transferable, revocable license to access and use the course content for your personal, non-commercial use only.

YOU DO NOT OWN THE COURSE CONTENT. All intellectual property rights remain with English Explorers.

Permitted Uses:
You may:

• Access course content from multiple personal devices (computer, tablet, phone)
• Download materials expressly marked as downloadable
• Take notes and create personal study materials based on course content
• Print materials for personal study purposes only

Prohibited Uses:
You may NOT:

• Share, distribute, or reproduce course content in any form
• Record, screenshot, or capture video/audio lessons
• Upload course content to any website, platform, or cloud storage
• Sell, rent, lease, sublicense, or transfer your course access
• Use course content for commercial purposes
• Remove or alter any copyright, trademark, or proprietary notices
• Create derivative works based on course content
• Use automated tools to access, scrape, or download content
• Reverse engineer, decompile, or disassemble any software
• Share your login credentials with others (see Section 6)

Enforcement:
Violation of these license terms will result in immediate termination of your access without refund and potential legal action.

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5. NO REFUND POLICY (DIGITAL PRODUCTS)

ALL SALES ARE FINAL AND NON-REFUNDABLE

Due to the immediate digital nature of our courses, all purchases are final and non-refundable under any circumstances, including but not limited to:

• Change of mind or buyer’s remorse
• Lack of time to complete the course
• Dissatisfaction with course content, teaching style, or difficulty level
• Duplicate purchases or accidental purchases
• Technical issues on your device or internet connection
• Inability to access due to user error or forgotten passwords
• Course not meeting your expectations
• Finding alternative resources or courses
• Financial hardship or change in circumstances

No Partial Refunds:
There are no partial refunds for:

• Partially completed courses
• Unused portions of courses
• Multiple course purchases
• Bundle or package deals

Why No Refunds:
Our courses are digital products delivered instantly upon purchase. Once you gain access to course content, the product has been fully delivered and cannot be “returned” like a physical product.

INTERNATIONAL COMPLIANCE

For EU/UK/EEA Customers (Consumer Rights Directive / UK Consumer Contracts Regulations):

Under EU and UK law, consumers typically have a 14-day “cooling-off period” to cancel digital content purchases. However, you expressly agree to waive this right.

By purchasing any course and clicking the acknowledgment checkbox at checkout, you:

• Acknowledge that you have been informed of your 14-day cancellation right
• Expressly request immediate access to the digital content
• Understand that once immediate access is granted, you waive your right to cancel
• Agree that the performance of our service begins immediately
• Consent to losing your cancellation right upon accessing course content

This waiver is required under Article 16(m) of the Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.

For Australian Customers:
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. However, Australian Consumer Law does not provide a right to refund for digital content simply due to change of mind.

For Other Jurisdictions:
To the extent permitted by applicable law, all sales are final. Where local consumer protection laws provide mandatory refund rights that cannot be waived, those rights will apply, but only to the minimum extent required by law.

ALTERNATIVES TO REFUNDS

Preview Before Purchase:
We strongly encourage you to:

• Review free preview lessons (where available)
• Read course descriptions, curriculum, and learning objectives
• Review student testimonials and reviews
• Contact us with any questions before purchasing

Technical Support:
If you experience technical difficulties accessing your course:

• Contact admin@englishexplorers.cc immediately
• We will work to resolve technical issues promptly
• Technical support does not entitle you to a refund

Exceptional Circumstances:
In rare cases of platform failure or if we are unable to deliver the service for reasons within our control, we may, at our sole discretion, offer:

• Course credit toward another course
• Extended access period
• Resolution of technical issues

This does not constitute a refund policy and is offered only at our discretion.

CHARGEBACK PROHIBITION

Filing a chargeback or payment dispute for a valid purchase constitutes fraud and breach of contract. If you file a chargeback:

• Your account will be immediately terminated
• You will be permanently banned from the platform
• We will contest the chargeback with evidence of service delivery
• We reserve the right to pursue legal action for fraud
• You will be responsible for all costs and fees incurred

Proper Dispute Process:
If you have a legitimate concern about a purchase, you must contact us directly at admin@englishexplorers.cc before initiating any payment dispute.

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6. ACCOUNT SHARING AND USAGE RESTRICTIONS

SINGLE USER LICENSE

Each course enrollment is licensed for individual use only. One account = one person.

What IS Allowed:

• Accessing your account from multiple personal devices (your computer, phone, tablet)
• Switching between devices as needed
• Using different browsers or apps
• Accessing from different locations (home, work, while traveling)

What IS NOT Allowed:

• Sharing your login credentials with anyone else
• Allowing family members, friends, or colleagues to use your account
• Creating group accounts for multiple users
• Simultaneous logins from different people
• Using your account in a classroom or group setting without proper licensing
• Providing access to course materials to non-enrolled users

CONCURRENT SESSION LIMITS

To prevent abuse while allowing legitimate multi-device use, we limit accounts to 2 concurrent active sessions. If you attempt to log in from a third location, the oldest session will be automatically terminated.

Example of Legitimate Use:

• You’re logged in on your laptop at home (allowed)
• You start a lesson on your phone while commuting (allowed)
• Both sessions are YOU = Allowed

Example of Violation:

• You’re logged in at home (allowed)
• Your friend logs in from another city at the same time (violation)
• Multiple simultaneous logins from different locations = Account Sharing

DETECTION AND ENFORCEMENT

We actively monitor for account sharing through:

• Login patterns and IP address analysis
• Simultaneous access from geographically distant locations
• Unusual usage patterns
• User reports and security audits

Penalties for Account Sharing:

First Violation:

• Warning email sent to account holder
• All active sessions forcibly logged out
• Account temporarily suspended for 24 hours

Second Violation:

• Account suspended for 7 days
• Formal written warning
• Required password reset and security review

Third Violation or Severe Abuse:

• PERMANENT account termination
• NO REFUND for any purchased courses
• PERMANENT BAN from creating new accounts
• Potential legal action for copyright infringement

EDUCATIONAL INSTITUTION LICENSING

If you are a school, organization, or business wishing to provide access to multiple users:

• Contact us for group or institutional licensing
• Standard individual licenses may NOT be used for group instruction
• Violation of this policy will result in immediate termination and legal action

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7. COURSE ACCESS AND DURATION

Access Period:
Unless otherwise specified at the time of purchase:

• Most courses provide lifetime access as long as the course remains available
• Some specialized courses may have time-limited access (clearly stated before purchase)
• “Lifetime” means for the life of the course, not your lifetime

Our Rights:
We reserve the right to:

• Update, modify, or improve course content at any time
• Discontinue courses with 30 days’ notice (you’ll retain access to existing content)
• Remove or replace instructors
• Change course structure or curriculum
• Migrate to new platforms or technologies

If We Discontinue a Course:

• Active students will receive 30 days’ notice when possible
• You’ll be provided reasonable time to complete and download materials
• We may offer comparable alternative courses
• No refunds for discontinued courses

Platform Changes:
We may migrate to new learning platforms, update technology, or change service providers. You agree to:

• Accept platform migrations and technology updates
• Create new accounts on updated platforms if required
• Acknowledge that some features may change or be unavailable
• No compensation for platform changes

No Guarantee of Availability:
While we strive to maintain course availability, we do not guarantee:

• Permanent access to any specific course
• Availability of historical versions of updated courses
• Preservation of all original features or content
• Uninterrupted access during platform maintenance

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8. PAYMENT TERMS

Accepted Payment Methods:
We accept payment through our payment processors, which may include:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal and other digital wallets
• Bank transfers (where available)
• Other methods as offered at checkout

Currency:
All prices are displayed and charged in USD (United States Dollars) unless otherwise specified. Your bank or payment provider may apply currency conversion fees.

Pricing:

• All prices are subject to change without notice
• Price changes do not affect courses already purchased
• Promotional pricing and discounts are subject to terms stated at time of offer
• We reserve the right to correct pricing errors

Payment Authorization:
By providing payment information, you:

• Authorize us to charge the stated amount
• Represent that you are authorized to use the payment method
• Agree to pay all charges incurred under your account
• Accept responsibility for any payment disputes or chargebacks

Failed Payments:
If a payment fails:

• Course access will not be granted until successful payment
• You are responsible for any fees charged by your payment provider
• We may retry payment processing
• Persistent payment failures may result in account suspension

Taxes:
You are responsible for all applicable taxes, duties, and government fees. Prices may not include:

• VAT (Value Added Tax) for EU customers
• GST (Goods and Services Tax) for certain jurisdictions
• Sales tax where applicable
• Other local taxes as required by law

Subscription or Recurring Billing (if applicable):
If you purchase a subscription service:

• You will be automatically charged at each billing cycle
• You may cancel at any time through your account settings
• Cancellation stops future charges but does not refund current period
• Refunds follow the No Refund Policy in Section 5

Coupon and Discount Codes:

• Coupons are valid only for single course purchases
• One coupon per transaction
• Coupons cannot be combined with other offers
• We reserve the right to revoke or modify coupons at any time
• Fraudulent use of coupons will result in account termination

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9. PROHIBITED ACTIVITIES

You agree NOT to engage in any of the following prohibited activities:

Content Theft and Copyright Violation:

• Downloading, recording, or capturing course videos, audio, or materials (except where explicitly permitted)
• Sharing, distributing, or posting course content on any platform
• Creating unauthorized copies or derivative works
• Selling, licensing, or commercializing course content
• Uploading course materials to file-sharing or torrent sites

Platform Abuse:

• Using automated scripts, bots, or scrapers to access the Service
• Attempting to gain unauthorized access to any part of the Service
• Interfering with or disrupting servers or networks
• Bypassing security measures or technological protection measures
• Reverse engineering or attempting to extract source code
• Introducing viruses, malware, or malicious code

Account Abuse:

• Creating multiple accounts to abuse free trials or promotions
• Impersonating others or providing false information
• Selling, renting, or transferring your account
• Sharing login credentials (see Section 6)
• Using the Service for any illegal purpose

Misuse of Service:

• Posting spam, advertisements, or unsolicited content
• Harassing, threatening, or abusing other users or instructors
• Posting offensive, defamatory, or inappropriate content
• Violating any applicable laws or regulations
• Using the Service to infringe third-party intellectual property rights

Commercial Misuse:

• Using course content for commercial training without authorization
• Incorporating course materials into paid products or services
• Reselling access or acting as an unauthorized reseller
• Using the Service for competitive analysis or creating competing products

Violation Consequences:
Engaging in prohibited activities will result in:

• Immediate termination of your account
• No refund for any purchased courses
• Permanent ban from the platform
• Potential legal action and liability for damages
• Reporting to relevant authorities if illegal activity is suspected

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10. INTELLECTUAL PROPERTY RIGHTS

Ownership:
All content on the English Explorers platform, including but not limited to:

• Text, graphics, logos, images, audio, and video
• Course curriculum, lesson plans, and educational materials
• Software, code, and platform functionality
• Trademarks, service marks, and trade names
• The “English Explorers” name and brand

…is the exclusive property of English Explorers and is protected by:

• Copyright laws (local and international)
• Trademark laws
• Trade secret laws
• Other intellectual property laws and treaties

Your Limited License:
As stated in Section 4, you receive only a limited, non-exclusive, non-transferable license to access course content for personal use. This license does not grant you any ownership rights.

Trademarks:
“English Explorers” and associated logos are trademarks of English Explorers. You may not use these trademarks without our prior written consent.

Copyright Infringement:
We respect the intellectual property rights of others and expect users to do the same. If you believe your copyrighted work has been infringed upon on our platform, please contact us at:

Copyright Agent:
Email: admin@englishexplorers.cc
Subject: Copyright Infringement Notice

Please include:

• Description of the copyrighted work
• Location of the infringing material on our platform
• Your contact information
• A statement of good faith belief that use is unauthorized
• A statement under penalty of perjury that your notice is accurate
• Your physical or electronic signature

DMCA Compliance:
We comply with the Digital Millennium Copyright Act (DMCA) and will respond to valid takedown notices.

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11. USER CONTENT AND CONDUCT

User-Generated Content:
Some areas of the Service may allow you to post comments, questions, reviews, or other content (“User Content”). By posting User Content, you grant us:

• A worldwide, non-exclusive, royalty-free license to use, reproduce, modify, display, and distribute your User Content
• The right to use your name and likeness in connection with your User Content
• The right to use User Content for promotional purposes

Your Responsibilities:
You represent and warrant that:

• You own or have rights to any User Content you post
• Your User Content does not violate any laws or third-party rights
• Your User Content is accurate and not misleading
• You have obtained all necessary permissions and consents

Prohibited User Content:
You may not post content that:

• Is illegal, harmful, threatening, abusive, harassing, or discriminatory
• Infringes intellectual property or privacy rights
• Contains viruses, malware, or malicious code
• Is spam, advertising, or promotional material (unless authorized)
• Impersonates any person or entity
• Violates any applicable laws or regulations

Content Moderation:
We reserve the right to:

• Monitor, review, and moderate all User Content
• Remove any User Content at our discretion
• Suspend or terminate accounts for policy violations
• Cooperate with law enforcement investigations

No Liability for User Content:
We are not responsible for:

• The accuracy, quality, or legality of User Content
• Any harm caused by User Content
• Disputes between users

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12. TERMINATION OF SERVICE

Termination by You:
You may terminate your account at any time by:

• Contacting us at admin@englishexplorers.cc
• Using account closure features (if available)
• Ceasing use of the Service

Termination does not entitle you to any refund.

Termination by Us:
We may suspend or terminate your account immediately, without prior notice, if:

• You violate any provision of these Terms
• You engage in prohibited activities (Section 9)
• You share your account or violate usage restrictions (Section 6)
• Your payment fails or is disputed
• Your account remains inactive for an extended period
• We are required to do so by law or court order
• We discontinue the Service

Effects of Termination:
Upon termination:

• Your access to all courses and content will be immediately revoked
• You will lose access to your account, progress, and certificates
• You will not receive any refund for purchased courses
• You may be permanently banned from creating new accounts
• Sections of these Terms that by their nature should survive (e.g., intellectual property, limitation of liability) will continue to apply

Data Upon Termination:
After termination:

• We may delete your account data in accordance with our data retention policies
• You may request a copy of your data before termination (subject to Section 25)
• We have no obligation to maintain or provide your data after termination

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13. DISCLAIMERS AND WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

No Educational Guarantees:
We make no guarantees that:

• You will achieve any specific learning outcomes or results
• You will pass any examinations or achieve certifications
• You will improve your English proficiency to any specific level
• The courses will meet your personal or professional goals
• The content is error-free, complete, or suitable for your needs

No Professional Advice:
The Service provides educational content only and does not constitute:

• Professional advice or instruction
• Accredited education or certification (unless explicitly stated)
• Qualification for employment or academic credit
• Personalized language coaching or tutoring

No Warranty of Service:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Title
• Quiet enjoyment
• Accuracy or completeness of content

No Guarantee of Availability:
We do not warrant that:

• The Service will be uninterrupted or error-free
• Defects will be corrected
• The Service is free from viruses or harmful components
• Your access will never be suspended or terminated

Third-Party Content:
We are not responsible for:

• Third-party websites, services, or content linked from our Service
• Accuracy or availability of third-party materials
• Third-party actions or omissions

Technical Limitations:
We are not responsible for:

• Your internet connection, device compatibility, or technical issues
• Data loss or corruption
• Unauthorized access to your account if you fail to secure your credentials

Jurisdictional Variations:
Some jurisdictions do not allow disclaimer of implied warranties. In such jurisdictions, the above disclaimers may not apply to you, and you may have additional rights. Where mandatory consumer protection laws apply, our liability is limited to the minimum required by law.

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14. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

No Liability for Damages:
IN NO EVENT SHALL ENGLISH EXPLORERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Loss of use or loss of goodwill
• Business interruption
• Personal injury or emotional distress
• Any damages arising from your use or inability to use the Service

Even if:

• We have been advised of the possibility of such damages
• A remedy fails of its essential purpose
• Damages result from our negligence (to the extent permitted by law)

Maximum Liability:
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• The total amount you paid us in the 12 months preceding the claim, OR
• USD $100

This limitation applies:

• Regardless of the legal theory (contract, tort, negligence, strict liability, etc.)
• Even if we have been advised of the possibility of damages
• To all claims collectively, not per incident

Exceptions:
The above limitations do not apply to:

• Death or personal injury caused by our gross negligence or willful misconduct (where applicable law prevents limitation)
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by law

Australian Consumers:
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be lawfully excluded. If the Australian Consumer Law applies, our liability for breach of a consumer guarantee is limited to, at our option:

• Re-supply of the services, or
• Payment of the cost of re-supply

EU/UK Consumers:
Where EU or UK consumer protection law applies, nothing in these Terms affects your statutory rights that cannot be excluded or limited by contract.

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15. INDEMNIFICATION

Your Agreement to Indemnify:
You agree to defend, indemnify, and hold harmless English Explorers, its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your User Content or any content you post
• Your account sharing or unauthorized access
• Any fraudulent or illegal activity connected to your account
• Any misrepresentation made by you
• Your violation of applicable laws or regulations

Cooperation:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with us in asserting any available defenses.

This indemnification obligation survives termination of these Terms and your use of the Service.

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16. DISPUTE RESOLUTION AND GOVERNING LAW

Governing Law:
These Terms shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.

Jurisdiction:
Subject to the arbitration provisions below, you agree that any legal action or proceeding arising from or relating to these Terms or your use of the Service shall be brought exclusively in the courts located in Thailand, and you consent to the personal jurisdiction of such courts.

Informal Resolution:
Before initiating any formal dispute resolution, you agree to first contact us at admin@englishexplorers.cc and attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes amicably.

Dispute Resolution:
Any dispute arising from or relating to these Terms or the Service shall be resolved in the courts specified above.

Class Action Waiver:
TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE SHALL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION, OR COLLECTIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Time Limit for Claims:
Any claim or cause of action arising from or related to these Terms or the Service must be filed within one (1) year after the claim arose, or it will be permanently barred.

International Users:
If you access the Service from outside Thailand, you do so at your own risk and are responsible for compliance with local laws. The Service may not be available or appropriate for use in all locations.

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17. CHANGES TO TERMS

Right to Modify:
We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made for reasons including but not limited to:

• Legal or regulatory compliance
• Platform or service changes
• Enhanced user protection
• Clarification or correction of terms

Notice of Changes:
When we make material changes to these Terms:

• We will update the “Last Updated” date at the top of this document
• We may post a notice on the Service or send an email to your registered address
• Significant changes will be highlighted or brought to your attention

Your Acceptance:

• Continued use of the Service after changes constitutes acceptance of the modified Terms
• If you do not agree to the changes, you must stop using the Service
• Your only remedy for disagreement is to terminate your account (no refunds)

Review Obligation:
You are responsible for regularly reviewing these Terms. We recommend checking this page periodically for updates.

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18. ENTIRE AGREEMENT

These Terms (including the Privacy Policy provisions in Part B) constitute the entire agreement between you and English Explorers regarding the Service and supersede all prior agreements, understandings, representations, and warranties, whether written or oral, relating to the subject matter.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

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19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision shall be modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, that provision shall be severed from these Terms
• The remaining provisions shall continue in full force and effect
• The invalidity of one provision does not affect the validity of other provisions

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20. CONTACT INFORMATION

For Questions, Support, or Legal Notices:

English Explorers
Website: https://englishexplorers.cc
Email: admin@englishexplorers.cc

Response Time:
We aim to respond to inquiries within 48-72 business hours.

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PART B: PRIVACY POLICY

21. INFORMATION WE COLLECT

We collect information to provide, improve, and protect our Service. The types of information we collect include:

21.1 Information You Provide Directly

Account Registration:

• Full name
• Email address
• Password (encrypted)
• Date of birth (for age verification)
• Country/region of residence
• Payment information (processed by third-party payment processors)

Profile Information:

• Profile photo or avatar (optional)
• Bio or description (optional)
• Learning goals and preferences
• Language proficiency level

Course Activity:

• Lesson completion and progress
• Quiz and assessment responses
• Assignment submissions
• Certificates earned
• Time spent on lessons
• Learning analytics

User Content:

• Comments on lessons
• Questions posted in forums or discussions
• Reviews and ratings
• Messages to instructors or support
• Uploaded files (assignments, profile pictures)

Payment Information:

• Billing name and address
• Payment method details (processed securely by payment processors)
• Purchase history and transaction records
• Coupon usage

Communications:

• Emails to and from support
• Chat messages with customer service
• Responses to surveys or feedback requests
• Marketing email preferences

21.2 Information Collected Automatically

Device and Browser Information:

• IP address
• Device type, model, and operating system
• Browser type and version
• Screen resolution
• Language settings
• Time zone

Usage Data:

• Pages visited and features used
• Clicks, scrolls, and navigation patterns
• Session duration and frequency
• Referral sources (how you found us)
• Search queries on our platform
• Course views and interactions

Cookies and Tracking Technologies:

• Session cookies (authentication, preferences)
• Persistent cookies (analytics, marketing)
• Web beacons and pixels
• Local storage and cache data

See Section 23 for detailed cookie information.

21.3 Information from Third Parties

Payment Processors:

• Transaction confirmation
• Payment status and method
• Fraud detection information

Social Media (if you connect accounts):

• Profile information (name, email, photo)
• Friend lists (if you choose to share)
• Public posts or content you authorize

Analytics Providers:

• Aggregated usage statistics
• Demographic information
• Device and browser data

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22. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

Service Provision:

• Creating and managing your account
• Processing course enrollments and payments
• Delivering course content and materials
• Tracking your learning progress
• Generating certificates of completion
• Providing customer support

Service Improvement:

• Analyzing usage patterns to improve content
• Personalizing your learning experience
• Developing new features and courses
• Conducting research and analytics
• Testing and troubleshooting

Communications:

• Sending transactional emails (purchase confirmations, password resets)
• Providing customer support responses
• Sending course updates and announcements
• Marketing communications (with your consent – see opt-out below)
• Important policy or service changes

Security and Fraud Prevention:

• Detecting and preventing account sharing and abuse
• Protecting against unauthorized access
• Investigating violations of Terms
• Complying with legal obligations
• Enforcing our rights

Legal Compliance:

• Complying with laws, regulations, and legal processes
• Responding to government requests
• Protecting our rights and property
• Resolving disputes

Marketing (with consent):

• Sending promotional emails about new courses
• Personalized course recommendations
• Special offers and discounts
• Surveys and feedback requests

You can opt out of marketing emails at any time using the unsubscribe link in emails or by contacting us.

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23. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?
Cookies are small text files stored on your device that help websites remember information about your visit.

Types of Cookies We Use

Essential Cookies (Required):

• Authentication cookies (keep you logged in)
• Security cookies (prevent fraud and abuse)
• Session management cookies
• Shopping cart cookies (for purchases)

You cannot disable essential cookies as they are necessary for the Service to function.

Functional Cookies (Optional):

• Language and region preferences
• Accessibility settings
• Customization options
• Video player settings

Analytics Cookies (Optional):

• Google Analytics (usage patterns, page views)
• Heatmap tracking (user behavior analysis)
• Performance monitoring
• Error tracking

Marketing Cookies (Optional):

• Advertising personalization
• Conversion tracking
• Retargeting pixels
• Social media integration

Third-Party Cookies

We use third-party services that may set cookies:

• Google Analytics: Website analytics
• Facebook Pixel: Marketing and analytics
• YouTube: Embedded video playback
• Payment Processors: Transaction processing

Cookie Control

Browser Settings:
You can control cookies through your browser settings:

• Block all cookies (may break functionality)
• Block third-party cookies only
• Delete cookies after each session
• Prompt before accepting cookies

Browser Help Pages:

• Chrome: chrome://settings/cookies
• Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Edge: edge://settings/privacy

Cookie Consent:
On your first visit, we display a cookie consent banner. You can update your preferences at any time by clicking the cookie settings link in our footer.

Do Not Track:
We currently do not respond to “Do Not Track” browser signals, as there is no universal standard for compliance.

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24. THIRD-PARTY SERVICES AND EMBEDDED CONTENT

Third-Party Services We Use

Payment Processing:

• Stripe, PayPal, or other payment gateways
• They process payment information securely
• Subject to their own privacy policies
• We do not store full credit card numbers

Email Services:

• MailerLite or similar email marketing platforms
• Used to send course updates and marketing emails
• Subject to their privacy policies

Analytics:

• Google Analytics
• Hotjar or similar heatmap tools
• Used to understand user behavior

Hosting and Infrastructure:

• Namecheap or other web hosting providers
• Cloud storage providers
• Content delivery networks (CDNs)

Learning Management:

• Tutor LMS
• WordPress plugins
• Database services

Embedded Content

Our courses may include embedded content from third parties:

YouTube Videos:

• Videos embedded from YouTube
• YouTube may set cookies when you play videos
• Subject to Google’s Privacy Policy
• YouTube may track your viewing activity

Social Media:

• Facebook, Twitter, Instagram embeds
• Social media share buttons
• May track your interactions
• Subject to each platform’s privacy policy

External Links:

• Links to external websites and resources
• We are not responsible for third-party privacy practices
• Review their privacy policies before providing information

Third-Party Behavior:
When you interact with embedded content or visit third-party sites:

• Those sites may collect data about you
• They may use cookies and tracking technologies
• They may track you even if you don’t interact with the content
• We have no control over their data practices

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25. DATA RETENTION AND STORAGE

How Long We Keep Your Data:

Active Accounts:

• Account data retained as long as your account is active
• Course progress and completion records retained indefinitely
• Transaction records retained for 7 years (tax and legal compliance)

Inactive Accounts:

• After 2 years of inactivity, we may send a reminder email
• After 3 years of inactivity, we may archive or delete your account
• Essential records (purchases, transactions) retained for legal compliance

Deleted Accounts:

• Most personal data deleted within 30 days of account closure
• Some data retained for legal, security, or fraud prevention purposes:
• Transaction records (7 years)
• IP addresses and device identifiers (fraud prevention)
• Support tickets and communications (legal compliance)
• Anonymized data may be retained for analytics

User Content:

• Comments, reviews, and forum posts may be retained even after account deletion
• You can request removal of specific content before deleting your account
• Content may be cached or archived by search engines (outside our control)

Legal Holds:

• Data subject to legal proceedings or investigations retained until resolved
• Data required by law retained for the legally mandated period

Backups:

• Backup copies may persist for up to 90 days after deletion
• Backup data is encrypted and not readily accessible

Data Portability:
You may request a copy of your data in a structured, machine-readable format. See Section 26 for how to exercise this right.

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26. YOUR PRIVACY RIGHTS (GDPR, CCPA, PDPA)

Your privacy rights depend on your location. We provide the following rights to all users where legally required:

26.1 General Rights (All Users)

Right to Access:

• Request a copy of personal data we hold about you
• Understand how your data is used
• Know which third parties receive your data

Right to Correction:

• Update or correct inaccurate information
• Complete incomplete personal data
• Update your profile at any time

Right to Deletion (“Right to be Forgotten”):

• Request deletion of your personal data
• Subject to legal retention requirements
• May not apply to data needed for legal compliance

Right to Object:

• Object to processing for direct marketing
• Object to processing based on legitimate interests
• Opt out of marketing emails

Right to Restrict Processing:

• Request temporary restriction of processing
• While we verify accuracy or assess objections

Right to Data Portability:

• Receive your data in a structured, machine-readable format
• Transmit your data to another service provider

Right to Withdraw Consent:

• Withdraw consent for processing at any time
• Does not affect lawfulness of prior processing

26.2 GDPR Rights (EU/EEA/UK Residents)

If you are located in the European Union, European Economic Area, or United Kingdom, you have additional rights under GDPR:

Legal Basis for Processing:
We process your data based on:

• Contract: To provide services you’ve purchased
• Legitimate Interest: To improve services, prevent fraud, market to existing customers
• Consent: For marketing to non-customers, optional cookies
• Legal Obligation: To comply with laws (tax, anti-money laundering)

Right to Lodge a Complaint:
You have the right to lodge a complaint with your local data protection authority if you believe we’ve violated GDPR.

Data Protection Officer:
Contact our Data Protection Officer at: admin@englishexplorers.cc

Data Transfers:
We transfer data outside the EU using:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other lawful transfer mechanisms

26.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to Know:

• Categories of personal information collected
• Categories of sources
• Business purposes for collection
• Categories of third parties we share with

Right to Delete:

• Request deletion of personal information
• Subject to legal exceptions

Right to Opt-Out:

• We do not “sell” personal information as defined by CCPA
• If we did, you could opt out

Right to Non-Discrimination:

• We will not discriminate against you for exercising your CCPA rights

26.4 PDPA Rights (Singapore, Thailand, Malaysia Residents)

If you are located in Singapore, Thailand, or Malaysia, you have rights under Personal Data Protection Acts:

Right to Access and Correction:

• Request access to your personal data
• Request correction of inaccurate data

Right to Withdraw Consent:

• Withdraw consent for marketing communications
• Withdraw consent for data processing (where applicable)

Right to Data Portability:

• Request data in commonly used format

Limited Right to Deletion:

• Request deletion where permissible under local law
• Subject to retention requirements

26.5 Other Jurisdictions

If you reside in other jurisdictions with data protection laws (Australia, Philippines, Indonesia, Vietnam, etc.), you may have similar rights under local law. Contact us to exercise your rights.

How to Exercise Your Rights

Submit Requests:

• Email: admin@englishexplorers.cc
• Subject: “Data Privacy Request”
• Include: Full name, email address, specific request

Verification:
For security, we will verify your identity before processing requests. We may ask for:

• Account credentials
• Government-issued ID (in some cases)
• Additional verification information

Response Time:

• We respond to most requests within 30 days
• Complex requests may take up to 60 days
• We will notify you if additional time is needed

No Fee:
Exercising your privacy rights is free. We may charge a reasonable fee for manifestly unfounded or excessive requests.

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27. INTERNATIONAL DATA TRANSFERS

Where We Store Data:
Your data may be stored and processed in:

• The United States
• European Union
• Other countries where our service providers operate

Transfers from EU/EEA:
When we transfer data from the EU/EEA to countries without adequate data protection laws, we use:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy Decisions for countries deemed to have adequate protection
• Other lawful transfer mechanisms under GDPR

Transfers from UK:
For transfers from the UK post-Brexit, we use:

• UK-approved SCCs
• UK adequacy decisions
• Other mechanisms approved by the UK ICO

Transfers from Asia-Pacific:
For transfers from countries with data localization or transfer requirements (Singapore, Thailand, Malaysia, Indonesia, Vietnam, Philippines), we:

• Comply with local data protection laws
• Use appropriate safeguards (contracts, consent)
• Implement security measures for cross-border transfers

Your Consent:
By using the Service, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.

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28. DATA SECURITY

Security Measures We Implement:

Technical Safeguards:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure password hashing (bcrypt or similar)
• Firewall protection
• Intrusion detection and prevention systems
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure (AWS, Google Cloud, etc.)

Administrative Safeguards:

• Access controls and authentication
• Least privilege access policies
• Employee confidentiality agreements
• Security training for staff
• Incident response procedures
• Regular policy reviews

Physical Safeguards:

• Secure data center facilities (through hosting providers)
• Controlled access to servers
• Environmental controls (fire, flood protection)
• Redundant backups

Payment Security:

• We do not store full credit card numbers
• Payment processing complies with PCI-DSS standards
• Payments handled by certified processors (Stripe, PayPal)

Your Responsibilities:

• Use strong, unique passwords
• Do not share your login credentials
• Log out on shared devices
• Enable two-factor authentication (if available)
• Keep your recovery email secure
• Report suspicious activity immediately

Limitations:
Despite our security measures, no system is 100% secure. We cannot guarantee absolute security. In the event of a data breach, we will:

• Notify affected users as required by law
• Notify relevant authorities (GDPR: within 72 hours)
• Take remedial action to prevent future breaches
• Provide information on steps users can take

Reporting Security Issues:
If you discover a security vulnerability, please report it to: admin@englishexplorers.cc

Do not exploit the vulnerability or disclose it publicly before we’ve had a chance to address it.

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29. CHILDREN’S PRIVACY

Age Requirements:

We comply with children’s privacy laws, including COPPA (Children’s Online Privacy Protection Act) in the United States.

Minimum Age:

• Users must be at least 13 years old
• Users under 18 must have parental or guardian consent

Children Under 13:

• We do not knowingly collect personal information from children under 13 without verified parental consent
• If we discover we’ve collected information from a child under 13 without consent, we will delete it immediately

Parental Consent:
For users under 18:

• Parents/guardians must review and accept these Terms
• Parents/guardians are responsible for monitoring their child’s use
• Parents/guardians can request access to or deletion of their child’s information

Parental Rights:
Parents/guardians have the right to:

• Review their child’s personal information
• Request deletion of their child’s information
• Refuse further collection or use of their child’s information
• Receive notice and provide consent before material changes

Educational Use:
If a school or educational institution enrolls students:

• The school acts in loco parentis (in place of the parent)
• The school must obtain necessary parental consents
• The school is responsible for compliance with children’s privacy laws

If You Believe We’ve Collected Data from a Child Improperly:
Contact us immediately at: admin@englishexplorers.cc with subject “Child Privacy Concern”

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30. CHANGES TO PRIVACY POLICY

Right to Modify:
We reserve the right to update this Privacy Policy at any time to reflect:

• Changes in data practices
• New features or services
• Legal or regulatory requirements
• Security enhancements

Notice of Changes:

• We will update the “Last Updated” date
• For material changes, we will provide prominent notice on the Service
• We may email you about significant privacy changes
• Continued use after changes constitutes acceptance

Your Responsibility:
Review this Privacy Policy periodically to stay informed about how we protect your data.

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END OF TERMS OF SERVICE AND PRIVACY POLICY

Effective Date: November 05, 2025
Last Updated: December 23, 2025

By using English Explorers, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.

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CONTACT INFORMATION

English Explorers
Website: https://englishexplorers.cc
Email: admin@englishexplorers.cc

We aim to respond to all inquiries within 48-72 business hours.

Copyright 2025 English Explorers. All Rights Reserved.